topic Activation Failed - getting 'invalid sim' on re-try in Get Support

Activation Failed - getting 'invalid sim' on re-try

jonathan2504 — Tue, 04 Jan 2022 23:23:06 GMT

tried signing up/activating sim tonight for the 4gb/120 plan, however at the end of the sign-up, getting an activation failed. When re-trying the registration again, I now get an "invalid sim" error on the page. Im also unable to sign into the self-service account portal either.

Re: Activation Failed - getting 'invalid sim' on re-try

PhoneSeeker — Wed, 16 Nov 2016 02:19:05 GMT

You should private message a moderator, they will be able to help you and set up your account manually.

How/when to send a private message?: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Activation Failed - getting 'invalid sim' on re-try

ksgarcha — Wed, 16 Nov 2016 02:30:33 GMT

Hey,

Were you able to go to the last screen (and click finish)? I'm wondering if you are having the same problem I had - it let me activate the SIM but it gave me an error message at the same time.

Now I'm having an "invalid sim" when I try to reactivate it. Let me know - it might be a glitch, will try back in an hour.