topic Re: Calling Mexico from Mexico in Get Support

Calling Mexico from Mexico

No_Nickname — Thu, 21 May 2026 19:03:37 GMT

I'm currently in Mexico. I have a Canada/US/Mexico plan. The data is working fine on Telcel, although it is LTE+, not 5G. I'm guessing that's as expected.

My problem is calling a Mexican number. The number I want is listed as +52 56 2109 5583. This is a number for Walmart, so I'm not not divulging anything personal.

I haven't figured out how to get this call to connect. I've followed all of the advice I've found here on the forum, ten digits, +011, as written...nothing connects.

Any advice?

Re: Calling Mexico from Mexico

hairbag1 — Thu, 21 May 2026 19:12:07 GMT

@No_Nickname

try dialing just your local Mx number without exit code.

Re: Calling Mexico from Mexico

hTideGnow — Thu, 21 May 2026 19:12:53 GMT

hi @No_Nickname

just dial 56 2109 5583

If your phone/carrier requires a local format for Mexico City mobile numbers, you can also try:

1 56 2109 5583
(but most modern Mexican networks no longer require the extra “1”)

Re: Calling Mexico from Mexico

No_Nickname — Fri, 22 May 2026 02:28:58 GMT

I'm getting a "5B1 error" which the almighty Google tells me may be a Public Mobile routing error.

Re: Calling Mexico from Mexico

No_Nickname — Fri, 22 May 2026 02:31:50 GMT

I can call CDN & US numbers normally from Mexico. I am definitely registered correctly on the network.

Re: Calling Mexico from Mexico

softech — Fri, 22 May 2026 02:43:29 GMT

@No_Nickname you might be on the correct network. But PM has 3 roaming partners in Mexico and you should manually connect to all 3 and try. Change the network connection to Manual and choose AT&T, Telcel and Movistar

If issue persists, ask PM CS agent for further assistance

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Calling Mexico from Mexico

No_Nickname — Fri, 22 May 2026 03:07:44 GMT

AT&T allows me to call some MX numbers, but still not Walmart. Strange. I guess I'll keep it there, at least for a bit.

Re: Calling Mexico from Mexico

softech — Fri, 22 May 2026 12:48:42 GMT

@No_Nickname a écrit :
AT&T allows me to call some MX numbers, but still not Walmart. Strange. I guess I'll keep it there, at least for a bit.

@No_Nickname

I cannot even call that particular number from Canada. So, it is likely the number you got was wrong. Check again

Re: Calling Mexico from Mexico

No_Nickname — Sun, 24 May 2026 17:18:04 GMT

I found a solution on another site. Telcel is now working perfectly. To call MX from MX with any non MX SIM, dial +52 XX XXXX XXXX.