topic Re: No Data in Get Support

No Data

BenjaminR1 — Sun, 24 May 2026 15:45:33 GMT

No data for the last 4 days in spite of still having data

Re: No Data

BKNS27 — Sun, 24 May 2026 15:47:51 GMT

@BenjaminR1

Reset the Network setting on your phone and reboot your phone…see if that works.

This happens a lot when I was with (Shaw) Rogers.

Re: No Data

slusagm — Sun, 24 May 2026 15:50:33 GMT

Make sure you don't have any data limit enabled on the phone

Reboot phone and Reset network settings

if you have physical sim, test it on another phone

if you have esim, you can actually use the PM sim to get a replacement esim for free and it should resolve the problem

but if you need PM to check first, please open ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Data

Chalupa_Batman — Sun, 24 May 2026 16:41:42 GMT

Sometimes, if you turn on airplane mode, then wait 1 minutes, turn back on and reboot the phone, sometimes this helps.

Another question would be, what phone are you currently using? There may be issues there since 3G is being shut down across Canada and you may be affected.