eSIM error

Julie1965 — Sun, 24 May 2026 15:43:06 GMT

trying to activate a bring your device and encountering eSIM error. Can not activate via eSIM. I also have a physical SIM card to activate

Re: eSIM error

slusagm — Sun, 24 May 2026 15:47:06 GMT

why eSIM and physical sim?

are you activating one account or two?

if you activate 2 accounts, you need 2 different email addresses to create 2 separate accounts

And remember you need to use the PM app to subscribe

if you need further help, please open ticket with PM

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic eSIM error in Get Support

eSIM error

Re: eSIM error