topic Re: Missing reward points in Get Support

Missing reward points

TheH-man — Sun, 24 May 2026 02:50:05 GMT

I have five active referrals, but lately, I don't see any earned rewards in in my account. Can you check and see why they are not being credited. Thanks.

Re: Missing reward points

Chalupa_Batman — Sun, 24 May 2026 02:54:32 GMT

@TheH-man wrote:
I have five active referrals, but lately, I don't see any earned rewards in in my account. Can you check and see why they are not being credited. Thanks.

Hello @TheH-man

You have to log into your account, then click on My Rewards on the left panel.

Then, Visit My Rewards

Then the next page, click on Activity and you'll see them there.

If they truly are missing, create a ticket to find out what's happened.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Missing reward points

slusagm — Sun, 24 May 2026 02:57:00 GMT

you didn't earn any rewards at all? not friend referrals or the 2% from spending?

it might be just app or browser cache. Best to check again using browser with Incognito mode.

if you really don't see any reward points added, ask PM to check

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Missing reward points

BKNS27 — Sun, 24 May 2026 06:04:42 GMT

@TheH-man

It could be the case that they are no longer members of PM. If they ported out then you will no longer receive reward points for them.

Re: Missing reward points

TheH-man — Sun, 24 May 2026 18:58:57 GMT

Found them. Thanks for the response