Data not working

Name123_123Name — Sun, 24 May 2026 02:18:44 GMT

Hello, my data has completely failed to function for 3 months. My self-service portal dashboard displays '0/0 MB used'. Calls and texts work, but my actual data bucket is missing from the network backend. Please manually re-provision and reset my SIM data bucket to match my active plan.

Re: Data not working

slusagm — Sun, 24 May 2026 02:21:58 GMT

what phone do you have?

you sure mobile data is enabled?

did you try Reboot phone and Reset network settings?

and if physical sim, test on another phone

if you need PM to check and re-provision the account, you will need to send proper ticket.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Data not working in Get Support

Data not working

Re: Data not working