topic Re: Account permanently deactivated in Get Support

Account permanently deactivated

Jonathasaunders — Sun, 24 May 2026 00:11:46 GMT

I received an email saying my account would be permanently deactivated in five days, three days ago. I tried to activate it today and it is apparently deactivated. I tied to create a new activation and it will no longer acknowledge that my Sim number is correct. How do I fix this

Re: Account permanently deactivated

Chalupa_Batman — Sun, 24 May 2026 00:14:59 GMT

@Jonathasaunders wrote:
I received an email saying my account would be permanently deactivated in five days, three days ago. I tried to activate it today and it is apparently deactivated. I tied to create a new activation and it will no longer acknowledge that my Sim number is correct. How do I fix this

Hello.

First, your SIM card is only valid for the original account. Once its' used, its' garbage and can't be used again. If your account is 3 days away, contact a CS Agent ASAP and see if you can get it back up and running. If the account is indeed gone, buy another SIM card and start a new account.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account permanently deactivated

BKNS27 — Sun, 24 May 2026 00:19:21 GMT

@Jonathasaunders

You can call 1-855-4PUBLIC to check on the status if your account. If it is suspended then you need to make a manual payment with CC on file or with vouchers.
Vouchers can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher

If the system can’t locate your number then it is too late. Your account is closed, SIM stops working and your number returned to the carrier you originally got the number from. You will need to create a new account, purchase a new SIM and pick a new number.

Re: Account permanently deactivated

hTideGnow — Sun, 24 May 2026 00:21:36 GMT

hi @Jonathasaunders

remember, it is 90 days and not 3 months after the first day of suspension. So, you might missed by 1 or 2 days

Luckily, usually PM agent can help. Please message them directly

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage