topic Re: L monthly data in Get Support

L monthly data

James4848 — Sat, 23 May 2026 17:34:05 GMT

Last month I was double charged for my bill due today for this month so wouldn’t the money from last month the double money pay for this month

Re: L monthly data

slusagm — Sat, 23 May 2026 17:35:42 GMT

did you check Payment History page? post the screenshot of it and we can advise

Re: L monthly data

James4848 — Sun, 24 May 2026 19:51:41 GMT

Re: L monthly data

slusagm — Sun, 24 May 2026 19:42:21 GMT

Look like they charged you twice. Ask PM to check and confirm

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage