topic Re: Purchased Add-on Through points in Get Support

Purchased Add-on Through points

DebbyDave — Sat, 23 May 2026 17:16:08 GMT

Hi there,

I purchased roaming-data-US through the points redemption, last night.

My history shows the purchase. However, the add-on is not listed in my subscription.

Does it take time to show up?

Thanks for your help.

Debby

Re: Purchased Add-on Through points

slusagm — Sat, 23 May 2026 17:19:14 GMT

it should show up on the front page

click "Usage Breakdown" under the usage odometer and see if you see it there

if you really cannot find it, ask PM to confirm.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Purchased Add-on Through points

Chalupa_Batman — Sat, 23 May 2026 17:22:08 GMT

Hello @DebbyDave

It can take up to 24 hours according to Public Mobile.

If you log into your account online, on the Overview page, scroll down a little to Subscription Usage, the at the bottom of that box, you'll see Usage Breakdown with an arrow pointing down, click that and you'll see it there.

Re: Purchased Add-on Through points

hTideGnow — Sat, 23 May 2026 17:22:17 GMT

hi @DebbyDave

just to confirm, you only have a Canada plan? some people have the Canada-US-Mexico plan and still buy the roaming, so the addon won't show

and the issue could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in). Then click Usage Breakdown under the usage meter on the overview page and it will show all the add-ons you have

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Purchased Add-on Through points

DebbyDave — Sat, 23 May 2026 17:22:54 GMT

Thank you!