topic Re: Refund for new esim in Get Support

Refund for new esim

Ranihw — Sat, 23 May 2026 16:27:15 GMT

Hi there,

how can I get a refund for purchasing a new eSIM when I switched to a new phone?

Re: Refund for new esim

softech — Sat, 23 May 2026 16:30:40 GMT

@Ranihw

eSIM replacement is free with conditions, mainly is the last eSIM you got was 15+ days ago

Ask PM CS agent to review your situation and issue credit.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Refund for new esim

hairbag1 — Sat, 23 May 2026 16:30:45 GMT

@Ranihw

if your old esim was at least 15 days old, and you bought a replacement esim...it shoulda been gratis. If it was a replacement esim , you should message Customer Support by clicking the orange chat bubble on lower right side to start the process.

If that fails, use this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437