topic Re: New Activation Issue in Get Support

New Activation Issue

TML2016 — Tue, 04 Jan 2022 23:23:04 GMT

Hello to activate account got to the payment screen and it said activation failed.

Phone recognizes that it has recieved a text but says there is no texting in the plan.

Cannot log into account that was going to be created and tried to reset the password.

Any help is appreciated.

Re: New Activation Issue

Jeremy_M — Wed, 16 Nov 2016 01:53:06 GMT

Hey @TML2016,

Please send me a private message with your account or phone number, please.

Thanks,

Jeremy

Re: New Activation Issue

Jeremy_M — Wed, 16 Nov 2016 01:58:51 GMT

Hey @TML2016,

Please power cycle your handset, you should be good to go.

Jeremy

Re: New Activation Issue

TML2016 — Wed, 16 Nov 2016 02:02:50 GMT

Hi, can anybody show me where to configure the apn settings on a blackberry

Re: New Activation Issue

TML2016 — Wed, 16 Nov 2016 02:04:56 GMT

Also it says that data is not included in the plan, but we set it up so there was.

Re: New Activation Issue

Jeremy_M — Wed, 16 Nov 2016 02:11:51 GMT

Please follow the instructions in this link: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-APN-on-my-BlackBerry-phone/m-p/97/highlight/true#M11

Cheers,

Jeremy

Re: New Activation Issue

TML2016 — Wed, 16 Nov 2016 02:15:39 GMT

Do you have instructions for OS7?

Also it says data is not included in the plan. Are you able to confirm it is okay?

Re: New Activation Issue

jonathan2504 — Wed, 16 Nov 2016 02:18:46 GMT

http://support.blackberry.com/kb/articleDetail?ArticleNumber=000005327

Re: New Activation Issue

Jeremy_M — Wed, 16 Nov 2016 02:24:38 GMT

I can confirm that data is included in your plan, all 12gb 🙂

For APN settings for your iPhone click here for full instructions: http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610/highlight/true#M41

Jeremy

Re: New Activation Issue

TML2016 — Wed, 16 Nov 2016 02:27:02 GMT

Blah sorry its an old blackberry. Need instructions for that.

In addition, we cannot access the account for some reason, says login failed. Also cannot reset password.

Re: New Activation Issue

Jeremy_M — Wed, 16 Nov 2016 03:22:00 GMT

Hey @estynnej,

Please power cycle your device, you should be good to go 🙂

Jeremy

Re: New Activation Issue

iwearsuits — Wed, 16 Nov 2016 03:30:20 GMT

I applied for the plan. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account. When I put in the sim, I do not have any calling or data service.

Re: New Activation Issue

TML2016 — Wed, 16 Nov 2016 04:14:41 GMT

i am still having this exact same issue.

Re: New Activation Issue

fluffspice — Wed, 16 Nov 2016 19:44:59 GMT

@Jeremy_MHey Jeremy
I have sent you a PM in regard to an activation attempt
If you can help me out that would be greatly appretiate it

All i need is another attempt at porting my number
as it was previously inactive on the first attempt