topic Accessing app in Get Support

Accessing app

MyrnaMotoGPower — Fri, 22 May 2026 18:10:39 GMT

Get stuck logging in as security code is being sent to a number I no longer have. Tried help and just get stuck on a loop where it results in being asked to login, which I obviously can't do. Frustrated and ready to go somewhere else

Re: Accessing app

Chalupa_Batman — Fri, 22 May 2026 18:15:42 GMT

Click on "Didn't get code" and you SHOULD have two options. Send to email or voicemail.

If those options aren't available, reach out to customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

When you're able to log into your account, go here and correct the number.

https://eversafe.id.telus.com/user/selfservemenu

Re: Accessing app

slusagm — Fri, 22 May 2026 18:18:09 GMT

Supposed you can get code via voicemail, but if number is wrong, that won't be a valid option

Get the code via email. Click Didn't receive code and select Send email

If bi such choice, then ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage