topic Cell Phone compatability in Get Support

Cell Phone compatability

Skymaster337 — Fri, 22 May 2026 15:33:15 GMT

Am using a Samsung S20 Ultra 5G Mod SM-G988W which wont pass the IMEI test but is set to LTE/WCDMA/GSM network mode, need to know if it will continue working after 3G is shutdown? Thankyou in advance

Re: Cell Phone compatability

softech — Fri, 22 May 2026 15:34:28 GMT

@Skymaster337

The problem is a combination of 3G shutdown and the lack of VoLTE compatibility

While your Samsung Galaxy S20 Ultra has VoLTE, it is NOT compatible with PM's VoLTE network. You can use the IMEI checker on this page to confirm: https://www.publicmobile.ca/en/on/get-help/articles/volte

Since your phone is not compatible with PM's VoLTE, your phone has been using 3G for voice, but is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work.
If you are unsure whether a particular phone will work, share the model here and we can help

Re: Cell Phone compatability

hairbag1 — Fri, 22 May 2026 15:36:02 GMT

@Skymaster337

it won't be good according to the Public Mobile device checker.

Re: Cell Phone compatability

BKNS27 — Fri, 22 May 2026 15:37:34 GMT

@Skymaster337

Only calling and receiving calls won’t work but you can use data for internet and using your apps.

Re: Cell Phone compatability

neanderthal32 — Mon, 25 May 2026 14:45:46 GMT

I have an iphone 6, model MQ 3X2CL/A

software 12.5.8

I frequently get "connection error" on my most used app, and "no service" The phone calling works fine, though.