topic Login issues with no cellular service in Get Support

Login issues with no cellular service

LEFlem — Fri, 22 May 2026 15:14:19 GMT

I randomly lost service last night, and I currently have no bars (doesn’t even read SOS). I am trying to login to my account to figure out what is going on but the verification code can only be sent to my phone number…which isn’t working. How can I get in touch my account or figure out why I don’t have service? I have tried troubleshooting the network issues on my phone (iPhone 13 pro). Help?

Re: Login issues with no cellular service

slusagm — Fri, 22 May 2026 15:18:24 GMT

you can still get access to My Account. just click Didn't Receive code or Resend code for 2FA and choose Send email or send voice message. If you use Send voice message, use another phone to call yourself to get the voiemail

and check the Telus Outage page to confirm if there is any outage in your area
https://www.telus.com/en/bc/outages

if you need PM to help to check your account, message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issues with no cellular service

LEFlem — Fri, 22 May 2026 17:19:26 GMT

Thank you! I was able to login to my account from my computer. However I still don’t have service. My service is active and set to renew tomorrow. But I still have no bars and it doesn’t seem that there is an outage that should be causing this. Any thought?