Payment

Uy_SMS — Fri, 22 May 2026 09:56:07 GMT

Dear Sir/Madam.

I wonder why you charge me 11.50cad on my Master Card on the May 18th?

Please verify since I pay 30.70 monthly on my Visa.

Thanks

Re: Payment

porcupine — Fri, 22 May 2026 11:02:42 GMT

You need to contact an agent for help with that. Click on the pink envelope in the bottom right corner for help and follow the prompts

Re: Payment

softech — Fri, 22 May 2026 12:12:42 GMT

@Uy_SMS

$30.70 is $26 plan amount with tax.

the $11.50 charge is aa $10 add-on with tax. Did you buy any $10 addon on that day? Maybe a data addon?

And if you have just a Visa card on file, there is no way PM has your Mastercard.

Or you have updated your card to a MC ?
or any chance your card was being used by your family with another PM account?
Or do you have other services with Koodo or Telus? Since Telus owns PM and Koodo , there are times they will use a different merchant name for the charge.

if you are certain it might be an incorrect charge, check with PM CS agent.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Payment

Uy_SMS — Fri, 22 May 2026 13:37:41 GMT

Hi softech,

It seems weird. I do not buy any add on. I use my Visa as a payment method but the 11.50 charge on my old Master which is no longer in use. How to file a dispute with Public Mobile.

Thanks

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