Account log in issues

AdelCM — Fri, 22 May 2026 00:25:23 GMT

I have an avtive Public mobile number. When I sign into my account it says that I have not completed my activation and wants me to pick a plan. I am looking to get my account number and pin. I was working on transferring my phone out. Can help would be very much appreciated.

Adele

Re: Account log in issues

softech — Fri, 22 May 2026 00:28:56 GMT

@AdelCM

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Account log in issues in Get Support

Account log in issues

Re: Account log in issues