topic Re: Double payment taken in Get Support

Double payment taken

Lisamartene1 — Thu, 21 May 2026 14:52:57 GMT

My monthly phone payment was taken from my credit card two times on March 30th and April 2 both times for 43.68. Please refund me.

Re: Double payment taken

Anerkons — Thu, 21 May 2026 14:54:50 GMT

Now that’s a problem. The only option you have for quick solution is to message PM CUSTOMER SERVICE .

Re: Double payment taken

slusagm — Thu, 21 May 2026 14:56:24 GMT

please ask PM to confirm if both transactions were correct.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double payment taken

hTideGnow — Thu, 21 May 2026 14:56:44 GMT

hi @Lisamartene1

that is weird. You didn't change plan on April 2nd, did you?

and you have only one account with PM? ( just need to confirm that as some has multiple accounts with PM and those accounts use the same credit card)

if you are sure it is not issue on your end, please ask PM support agent to check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double payment taken

hairbag1 — Thu, 21 May 2026 14:56:48 GMT

@Lisamartene1

use the orange chat bubble on lower right side of page to start the process to get Customer Support. Ask for a credit to your account rather than a refund which could take several weeks to process.

Re: Double payment taken

BKNS27 — Thu, 21 May 2026 16:00:49 GMT

@Lisamartene1

Did You login to your account and check to see if the second payment is in your account as credit?