topic Re: Network Registration Issue After Successful Number Transfer in Get Support

Network Registration Issue After Successful Number Transfer

Samposebe — Thu, 21 May 2026 14:44:50 GMT

Hello Public Mobile Support,

I successfully transferred my phone number from Virgin Plus to Public Mobile on May 20, 2026.

The transfer appeared to complete correctly:

my Public Mobile account is active,
my phone number appears correctly in the app,
usage information is visible,
the old Virgin SIM card no longer works,
and earlier today I was able to use calls and mobile data successfully.

However, later the service suddenly stopped working completely and my iPhone now shows “No Service”.

Additional details:

incoming calls to my number still produce ringing tones for callers,
but my device does not receive the calls,
I already confirmed the transfer via SMS with my previous provider,
I restarted the device multiple times,
reinserted the SIM card,
toggled airplane mode,
and reset network settings on the iPhone.

At this point, it appears the number transfer completed successfully, but the line/SIM may not be properly provisioned or registered on the Public Mobile/TELUS network.

Could you please check the provisioning status of my line and re-provision the SIM/network registration if necessary?

Thank you very much.
Roman Nesterov

Re: Network Registration Issue After Successful Number Transfer

hairbag1 — Thu, 21 May 2026 14:50:03 GMT

@Samposebe

only Customer Support can help, use this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply to your Community inbox ....
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Network Registration Issue After Successful Number Transfer

hTideGnow — Thu, 21 May 2026 15:19:31 GMT

hi @Samposebe

did you remove Virgin SIM card or disable Virgin eSIM

and check your Sim Manager or Settings -> Cellular and make sure PM sim is enabled, also set as Primary. Then Reboot phone and click Reset network settings and try again

if same, ask PM support agent to confirm if they need to reset the account on the system.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage