topic Re: Data not working.. Did all steps recommended in Get Support

Data not working.. Did all steps recommended

BarryGibb — Wed, 20 May 2026 23:37:01 GMT

My data not working.. Did all steps recommended by the support bot. This has happened before and my data needed to be reset on the Public system. Help?

Re: Data not working.. Did all steps recommended

softech — Wed, 20 May 2026 23:51:15 GMT

@BarryGibb

what have you tried? What phone do you have?

first, if you just joined Public Mobile, make sure you removed previous provider's sim card, or disable the previous eSIM.
Make sure you deleted all VPN profiles
Check to make sure PM sim is enabled, and set the label with Primary.
Then Reset network settings after a device reboot

if that does not work, reach out to PM CS agent and ask them to re-provision the sim. please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Data not working.. Did all steps recommended

BarryGibb — Thu, 21 May 2026 00:03:08 GMT

I've been on Public for 4yrs, LG G5 Android older phone. Did all steps the bot told me still no data. Previously when this happened they had to reset the data for my account.

Re: Data not working.. Did all steps recommended

slusagm — Thu, 21 May 2026 00:34:58 GMT

Have you open ticket with PM yet?

We are just customers here, you have to open ticket yourself, like last time, to get this resolved

Re: Data not working.. Did all steps recommended

BKNS27 — Thu, 21 May 2026 01:29:11 GMT

@BarryGibb

This is a side note on your LG G5. With the 3G shutdown. You will need VoLTE to make and receive calls.

Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte

Enter the IMEI of your phone to see if it is VoLTE compatible.