topic SIM card activation in Get Support

SIM card activation

lipe200 — Wed, 20 May 2026 23:36:58 GMT

I can't do nothing with public mobile App. It is Catching breath. So far it doing that 2 days. I want to activate SIM card.

Re: SIM card activation

Sansan — Thu, 21 May 2026 00:24:09 GMT

@lipe200

If you are using a physical SIM card, get a family member to do it for you. They can download the Public Mobile app to their phone and follow the instructions to complete the setup for you.

Once completed, they can delete the app as it is not required after activation. You can login on Publicmobile.ca to manage your account.

Did you delete the app from your phone? Clear the data and cache from the storage settings and try again.

Re: SIM card activation

slusagm — Thu, 21 May 2026 00:32:06 GMT

Can you give us more info like what was wrong? What have you tried?

Re: SIM card activation

lipe200 — Fri, 22 May 2026 15:27:43 GMT

tried and can't activate SIM. PM is under maintenance