topic Re: Transfer and very bad services in Get Support

Transfer and very bad services

Aarseneau — Wed, 20 May 2026 19:59:05 GMT

My number transfer to Fizz cannot be completed because I never received the authorization SMS from Public Mobile.

My Public Mobile eSIM never activated correctly, so I could not receive texts on that line.

Could you please manually approve or release my phone number transfer to Fizz?

Re: Transfer and very bad services

slusagm — Wed, 20 May 2026 20:03:29 GMT

We are just customers here and we cannot help

You need to submit proper ticket to PM to ask for help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer and very bad services

BKNS27 — Wed, 20 May 2026 20:10:02 GMT

@Aarseneau

That is something that Fizz with work with PM since younported over to them.

Re: Transfer and very bad services

Aarseneau — Wed, 20 May 2026 20:22:28 GMT

Am I the only one who have not been able to submit a ticket ? It's been like 10 times im trying.

Re: Transfer and very bad services

slusagm — Wed, 20 May 2026 20:28:52 GMT

@Aarseneau

You used my link above? If the error is account some HTML error, you just have to copy what you typed , removed, and then right click and choose Paste as Text