topic Re: Money back in Get Support

Money back

ParticioGuerron — Tue, 19 May 2026 21:01:26 GMT

If money was already taken and no service is being provided. I want my money back.

slusagm — Tue, 19 May 2026 21:02:36 GMT

ask PM to help first.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Tue, 19 May 2026 21:04:51 GMT

If you have worked with PM support agent and they cannot help, then yes, they will issue refund

But have you try asking PM agent to help? what have you done so far to get the issue resolved?

are you porting in the phone number? did you remove the old carrier sim card (or disable old carrier esim)?

Check if PM sim is enabled and set as Primary. Then try Reboot phone and reset network settings

if same, you will need to check with PM support agent and they can help.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage