topic Re: Forbidden A1 error in Get Support

Forbidden A1 error

Matt799 — Tue, 19 May 2026 17:15:21 GMT

I have been with public for a few years now. Recently in getting this error and haven't been able to log in to my account at all. Different devices and different browsers, Android app... All same results. Please fix this!

Re: Forbidden A1 error

hTideGnow — Tue, 19 May 2026 17:16:49 GMT

HI @Matt799

something wrong with your account on the system. PM support agent can find out why and will resolve it. Please submit a ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forbidden A1 error

slusagm — Tue, 19 May 2026 17:16:58 GMT

You need to ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage