topic Switch plan failed in Get Support

Switch plan failed

kakafan — Tue, 04 Jan 2022 23:22:54 GMT

Hi, I had Public mobile 25$ plan. I called 611 last saturday to Switch to new 40$, 4 G data /month plan. 120$ has been charged and I should have the plan today (the payroll day). However, I am still on the old 25 $ plan, and it charged me 25$ today, and I can not make a call to talk to them anymore. could someone please tell me what I should do ? Thank you!

Re: Switch plan failed

imcphers — Wed, 16 Nov 2016 01:26:40 GMT

You will need to contact a moderator via a private message - take a look at these 2 posts that describe who the moderator are, what information is needed and how to contact them.

They are the only ones who can fix account issues.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/95317#U95317

Re: Switch plan failed

kakafan — Wed, 16 Nov 2016 01:31:12 GMT

Thank you!