topic Re: Dead Fathers Account in Get Support

Dead Fathers Account

annoy3d — Tue, 19 May 2026 16:25:14 GMT

Cannot log into my deceased fathers account even though I am the one that made it for him and have the password but all 3 possible emails that could have been used are not receiving an email from you , obviously need to end his subscription . Would be nice to have an actual customer number as this is not been pleasant dealing with this .

Re: Dead Fathers Account

slusagm — Tue, 19 May 2026 16:26:32 GMT

sorry for your loss

PM will help you to close the account. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dead Fathers Account

BKNS27 — Tue, 19 May 2026 18:54:59 GMT

@annoy3d

Condolences, you can dispute the PM charges and his account will be red flagged for nonpayment.