topic Re: Switching from SIM to eSIM in Get Support

Switching from SIM to eSIM

Cameo1000 — Tue, 19 May 2026 14:32:27 GMT

Hey there, just recently subscribed but made the mistake of choosing the SIM card delivery (10 days!!) instead of the eSIM option. How do I switch it? Thanks 🙏🙏🙏

Re: Switching from SIM to eSIM

slusagm — Tue, 19 May 2026 14:33:57 GMT

usually you need to wait for the sim card setup to complete before you can change it to eSIM

but ask PM, they can check and confirm

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switching from SIM to eSIM

hairbag1 — Tue, 19 May 2026 14:37:56 GMT

@Cameo1000

log in to your Public Mobile app, click on the Account tab (bottom of the page) to find Purchase SIM Card...then opt for Continue With eSim ($5).

You can message Customer Support to see when they sent the hard sim. (Ask if they'll credit your acct for that mistaken purchase)

Re: Switching from SIM to eSIM

Cameo1000 — Tue, 19 May 2026 14:40:25 GMT

Hi, thanks for that but whenever I go to My Account, it will only let be Resume Activation with the SIM card I’m waiting for and not select any eSIM option.