topic 5GB Add-on not applied in Get Support

5GB Add-on not applied

bradthornborrow — Tue, 19 May 2026 13:48:22 GMT

Hey Public Mobile, I purchased a 5GB add on yesterday and was billed (receipt shown in billing under account) but was never applied to my data balance. Your AI chatbot was useless and sent me to a 404 error page when I attempted to open a ticket. How do I resolve with apparently no humans around to actually provide assistance…

Re: 5GB Add-on not applied

hairbag1 — Tue, 19 May 2026 14:01:44 GMT

@bradthornborrow

use the app and log in to your acct > Usage Breakdown to see all you acct info including any add-ons you have.

Try a reboot.

Try a network reset

For Customer Support, click this link to dm them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5GB Add-on not applied

bradthornborrow — Tue, 19 May 2026 14:09:25 GMT

Did all that, only indication I even ordered it was in the purchase history page. Still shows 0GB in my data balance dashboard. Thanks for your assistance, link provided works for contacting support, which is still better than their brainless AI bot…

Re: 5GB Add-on not applied

hairbag1 — Tue, 19 May 2026 14:13:11 GMT

@bradthornborrow

coulda just been a bit of a glitch that I sure Customer Support will correct for you. Keep us posted when they fix it...shouldn't be too long of a wait now.