topic Re: RCS in Get Support

RCS

Nomad_Outdoor — Mon, 18 May 2026 21:35:27 GMT

I am having a problem with RCS not working today am I the only one who has this problem today

Re: RCS

Chalupa_Batman — Mon, 18 May 2026 21:51:01 GMT

Turn on airplane mode for a minute, then turn off. This will re-connect you to the network. See if this resolves it.

Re: RCS

slusagm — Mon, 18 May 2026 22:20:40 GMT

@Nomad_Outdoor RCS works for me today.

If you just joined PM lately, make sure you removed old sim and disabled old esim. Make sure PM sim is set as Primary and is the only enabled sim

Disable RCS first. Wait 15 mins and Reboot phone and try send only SMS first.

They re-enable RCS and see if it works

If still unable to send RCS , try also uninstall Google Message ( it could just show Uninstall Updates, do that), reboot phone and reinstall

Re: RCS

Nomad_Outdoor — Mon, 18 May 2026 22:42:36 GMT

I have an iPhone 17 pro max I have been with PM for 2 years just started having problems with it today it won’t activate RCS messaging I have restarted my phone I even reset the network settings, nothing seems to work it just keeps saying, waiting for activation

Re: RCS

Chalupa_Batman — Tue, 19 May 2026 00:44:58 GMT

This is what I had to do a while back and it worked.

Turn off RCS: Go to Settings, Apps, Messages, scroll to RCS Messaging, and toggle it off. Then reset your Network Settings ( yes I know you did it but this is the order I did this in to fix it ). Reboot phone, go back and toggle RCS back on.

Once again, this worked for me a while back.

If you still need help, reach out to a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: RCS

slusagm — Tue, 19 May 2026 00:51:08 GMT

@Chalupa_Batman you need to Disable RCS and wait and hour and re-enable it again

Re: RCS

Nomad_Outdoor — Wed, 20 May 2026 16:07:16 GMT

Nothing so far has worked for me, including turning off RCS messaging then resetting my network did not fix it. Also waiting an hour to reenable it does not work. I have finally resorted to resetting my phone back to factory settings without deleting the eSIM that also has not fixed my issue and I did not restore from the backup. I just simply reset my phone back to factory settings and it’s still not working. I have reached out and created a ticket. Still haven’t heard anything yet.