topic Re: Not accepting Sim Card number in Get Support

Not accepting Sim Card number

Julio65 — Sun, 17 May 2026 13:07:34 GMT

I lost my phone, activated a new sim card. Then found the phone, tried to activate the previous sim card. Entered many times, cleared browsing history, tried different browser, but keep getting the message: Sorry, the SIM you entered is not valid.

Re: Not accepting Sim Card number

slusagm — Sun, 17 May 2026 13:34:53 GMT

Once you activated a new sim card, the old sim card will no longer be useful. Please just use the new one

Re: Not accepting Sim Card number

cwyan — Mon, 18 May 2026 12:49:43 GMT

Toss out the old sim card. You cannot reactivate it again.