topic Re: Cancel order in Get Support

Cancel order

GabrielFCovari — Mon, 18 May 2026 11:41:22 GMT

Hi, I purchased a plan by mistake and I haven't activated the SIM/eSIM yet. I would like to cancel my order and request a full refund to my credit card. Please also remove my credit card details from the system.

Re: Cancel order

slusagm — Mon, 18 May 2026 12:44:30 GMT

PM has a no refund policy

But you can check with PM if the plan wasn't fully activated yet

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel order

CSA_PM — Mon, 18 May 2026 12:46:46 GMT

Hello @ GabrielFCovari,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel order

BKNS27 — Mon, 18 May 2026 12:48:44 GMT

@GabrielFCovari

If you haven’t completed step 6. You shouldn’t be charged.
If you did then contact a CS_Agent to remember remove your CC information:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/