topic Re: Activation old account in Get Support

Activation old account

Alexandre8 — Sun, 17 May 2026 18:37:15 GMT

Hi, I want to reactivate my old account but it tell me esim not installed and i can't do anything.

Re: Activation old account

slusagm — Sun, 17 May 2026 18:38:45 GMT

How long the account was suspended? over the 90 days?

You can ask Public mobile to check for you first

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation old account

hTideGnow — Sun, 17 May 2026 18:41:19 GMT

hi @Alexandre8

do you have trouble with 2FA?

click Didn't Receive Code or Resend code and then Send email to get the code via email

if same, ask PM agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation old account

BKNS27 — Sun, 17 May 2026 20:35:13 GMT

@Alexandre8

Call 1-855-4PUBLIC to check on the status of your old account.
If the system locates your old number and it is suspended and you need to make a manual payment with the CC on file or with vouchers.

Vouchers can be purchased at these locations:

https://www.publicmobile.ca/en/payment-voucher

If the number doesn’t exist in the system then your account is closed and you need a new SIM and you need to pick a new number. Your old number was returned to the carrier you got the number from. This is due to nonpayment longer than 90 days.