topic Re: OTP going to wrong number in Get Support

OTP going to wrong number

Ayuspy1 — Sun, 17 May 2026 14:42:03 GMT

I transferred my number to public mobile months ago and everything seems to be working fine till recently when I noticed I had no data each time I left the house. I am still able to make and receive calls. I Tried to log into the mobile app when I got home but the OTP seem to be going to a different number as the very last digit was wrong. My number ends with ***887 but it shows the OTP was sent to ***882. Isn't there a way to signin with email instead or have the OTP go to my email? I had to create a new profile with another email just to sent this message.

Re: OTP going to wrong number

softech — Sun, 17 May 2026 14:56:04 GMT

@Ayuspy1

check if you can login using e-mail to receive the code first

On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.

if you can login, go to Profile > Manage EverSafe ID and update the phone number

if you cannot login still, ask PM CS agent to help. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: OTP going to wrong number

Ayuspy1 — Sun, 17 May 2026 15:06:00 GMT

Thanks a lot. That worked. Appreciate the prompt assistance ❤️