How do I get a refund

Jacob_88 — Sun, 17 May 2026 12:46:40 GMT

I bought a sim card yesterday and tried to activate it on an iphone 8. It didn’t work I tried everything even a koodo sim. the thing is, they still charged me the 30$ plan (tax included). how do I get the refund for that charge? do I have to chatgeback with my bank?

Re: How do I get a refund

slusagm — Sun, 17 May 2026 13:36:55 GMT

please open ticket and ask PM to help with the activation , or if they cannot help, they will decide if they will issue refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: How do I get a refund in Get Support

How do I get a refund

Re: How do I get a refund