topic Re: Registering SIM in Get Support

Registering SIM

Joysowah — Sun, 17 May 2026 02:38:22 GMT

I initially tried setting up my son's phone with a ESIM from my phone and all his info ported onto my phone. I've now bought him a SIM card and am trying to register him but it is not connecting to a network... Not sure how to resolve this.

Re: Registering SIM

slusagm — Sun, 17 May 2026 02:43:58 GMT

Did you use a different email address for your son's account? With PM system, one email for one account

If you used your own e-mail from the first account and setup your son's account, you would have screw up the first account

Re: Registering SIM

Joysowah — Sun, 17 May 2026 03:01:46 GMT

thisvis what's happened. If we create a new account how can we move this plan to the new account?

Re: Registering SIM

softech — Sun, 17 May 2026 03:02:49 GMT

Re: Registering SIM

slusagm — Sun, 17 May 2026 03:18:06 GMT

So, you have created the new account using the same email address?

you need PM to sort this out. Open a ticket (but they won't reply you until tomorrow, support centre already closed)

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Registering SIM

Joysowah — Sun, 17 May 2026 03:40:09 GMT

Thank you

I will try that