topic Payment processing in Get Support

New subscriber

AbbyHart — Sat, 16 May 2026 21:38:56 GMT

I am having difficulty setting up a new account. I get to the part where I enter my payment method and it will not process

Dunkman — Sat, 16 May 2026 21:50:04 GMT

@AbbyHart
First make sure and check your credit card to make sure that you were not charged.

If not charged, maybe try a different web browser , clear cache or incognito mode. Or try the PM app itself.

You could also try a different credit card.

hTideGnow — Sat, 16 May 2026 21:51:00 GMT

try uninstall and reinstall the app. and use a different email address to setup another account and Subscribe

AbbyHart1 — Sat, 16 May 2026 21:53:21 GMT

I am trying to start a new subscription and my payment won’t process. It’s an eternal loop of frustration and no help

AbbyHart1 — Sat, 16 May 2026 21:55:31 GMT

I did that.. more than once

AbbyHart1 — Sat, 16 May 2026 21:57:45 GMT

I did. Still not working

Dunkman — Sat, 16 May 2026 22:06:34 GMT

If still issues then need to contact CSA:

Send a private message to CSA through the following link :

Unfortunately wait times are longer over weekend.

CSA_PM — Mon, 18 May 2026 11:48:12 GMT

Thank you for the escalation! The customer is in contact with an agent.