topic Re: My account in Get Support

My account

OnTheDock — Sat, 16 May 2026 19:52:56 GMT

I have now moved to another carrier. How can I be assured that there will be no further debits from Public Mobile?

Re: My account

Dunkman — Sat, 16 May 2026 20:11:46 GMT

If you ported your number successfully to another carrier, your PM account is permanently closed and you will not be charged further.

You can try to login into your PM account. If unable, then your PM account is closed.

Re: My account

hairbag1 — Sat, 16 May 2026 20:36:50 GMT

@OnTheDock

if you want complete confidence that your account and it's info have been deactivated, use this link to dm Customer Support and request that your payment info is scrubbed from your old account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

BKNS27 — Sat, 16 May 2026 21:12:15 GMT

@OnTheDock

You can call 1-855-4PUBLIC to see if your account is active. It the system can’t locate your number then your account is closed and AutoPay is also been removed.