topic Re: Lost internet and cellular in Get Support

Lost internet and cellular

Howy — Sat, 16 May 2026 17:33:41 GMT

I have no cellular or internet connection

how do I reconnect ?

Re: Lost internet and cellular

Dunkman — Sat, 16 May 2026 17:57:41 GMT

Is it possible that your account is inactive? Sometimes preauthorized payments fail and the account gets suspended. Check your account status. If inactive, manually load up funds and it should reactivate your plan.

If your account status is active and you have no phone service, might be an outage in your area. Might want to try a reboot of your phone or network reset of phone.

You can check telus service outage on the follow site:

https://www.telus.com/en/on/outages

Re: Lost internet and cellular

Howy — Sat, 16 May 2026 18:07:27 GMT

Thanks

we checked the account and no issues with payment.

reset the phone and check for outages.
Still not working

Re: Lost internet and cellular

Dunkman — Sat, 16 May 2026 18:30:07 GMT

@Howy

Then you should contact customer service agent. Click on chat icon on right lower corner of website and follow prompts to submit ticket.