topic Re: Video does not play on Facebook, Instagram in Get Support

Video does not play on Facebook, Instagram

SamTseten — Fri, 04 Jul 2025 17:37:08 GMT

Hello... Any videos I try on Facebook and Instagram, while using 5g, it only plays first few seconds and then it stops. It works fine on Wifi.

Can you please enable my full internet speed. Thank u.

Re: Video does not play on Facebook, Instagram

slusagm — Fri, 04 Jul 2025 17:47:35 GMT

Just tested and I am fine

FB and IG does not have 4K video or so, so, it likely nota problem with data throttle

But did you try speed test? How fast?

Is your mobile data working outside of FB and IG? Try Reset Network settings and try delete app cache for both FB and IG. If still have the same problem, try uninstall and reinstall

Re: Video does not play on Facebook, Instagram

BKNS27 — Fri, 04 Jul 2025 19:00:45 GMT

@SamTseten

I have the same issue if the VPN is enabled. If you have a VPN, try turning it off and see if that works.

Re: Video does not play on Facebook, Instagram

slusagm — Fri, 04 Jul 2025 19:15:04 GMT

If VPN is the issues, then it is just the VPN services failing

You can try connect to a different choice of city

Re: Video does not play on Facebook, Instagram

BKNS27 — Fri, 04 Jul 2025 20:38:55 GMT

@slusagm

I am using Cloudflare 1.1.1.1 and it doesn’t give you the option to another city. Problem with the free VPN.

Re: Video does not play on Facebook, Instagram

slusagm — Fri, 04 Jul 2025 21:24:39 GMT

Cloudfare 1.1.1.1 is not a VPN, it is a safe DNS service only

Re: Video does not play on Facebook, Instagram

miaalex — Sat, 16 May 2026 13:47:29 GMT

Hello Production Community,

Videos on Facebook and Instagram are not working properly on 5G. They only play for a few seconds and then stop loading, while everything works fine on WiFi. Kindly check my connection and enable full internet speed from your side. I also use streaming and media apps, including honista , so stable speed is very important for smooth video playback and downloads. Please resolve this issue as soon as possible.

Best Regards!