topic need to reset password in Get Support

need to reset password

masonL097 — Tue, 04 Jan 2022 09:43:23 GMT

my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that

Than you

Edit by Dunkman: removed personal information

Re: need to reset password

Dunkman — Fri, 31 Dec 2021 15:40:18 GMT

@masonL097

If you try too many incorrect passwords, you get locked out of your account and unable to reset your password.

You need to wait about one hour and you can try again to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

Re: need to reset password

HALIMACS — Fri, 31 Dec 2021 17:06:21 GMT

@masonL097 wrote:
my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that
Than you

Edit by Dunkman: removed personal information

And after waiting, (which may be around this time), do the following:

clear cache and cookies
open incognito tab
try accessing from a completely different browser from a completely different device

Re: need to reset password

Anonymous — Fri, 31 Dec 2021 17:25:06 GMT

@masonL097

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..