topic No response from CS_Agent - phone down - CC's not processing in Get Support

No response from CS_Agent - phone down - CC's not processing

Ianbegg — Sat, 16 May 2026 05:21:17 GMT

Does anyone know how to get ahold of someone from Public Mobile? My phone isn't working and had been paused and good credit cards are just coming up with CC Not Processed for some reason. This has happened before and it took a rep to process the card and it's been many hours and I can't get ahold of anyone thru the support ticket system. Can anyone help me? Thanks.

Re: No response from CS_Agent - phone down - CC's not processing

BKNS27 — Sat, 16 May 2026 07:02:29 GMT

@Ianbegg

Call 1-855-4PUBLIC from another phone ir dial 611 on your phone and make a manual payment with vouchers or the CC in file.
You can contact a CS_Agent at:

https://urlshortner.tiia.ai/xYpc_I

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437