topic esim in Get Support

esim

jc770 — Sat, 16 May 2026 03:43:44 GMT

Hi, I recently got a new phone that only uses eSim, I have a couple of questions:

1. how will I request to switch to eSIM

2. if my device that has eSIM activated dies, what will happen?

3. when I get a new phone, will I be charged to transfer the old eSIM to a new device?

Thank you!

Re: esim

hairbag1 — Sat, 16 May 2026 03:57:32 GMT

@jc770 wrote:
Hi, I recently got a new phone that only uses eSim, I have a couple of questions:
1. how will I request to switch to eSIM You download the Public Mobile app to your new cell; log in to your account and buy a new esim.
2. if my device that has eSIM activated dies, what will happen? Same as above...get a new cell; download the app to new cell; log in to your account and buy the new esim...but as a replacement esim, it's free.
3. when I get a new phone, will I be charged to transfer the old eSIM to a new device? if you need a new esim to replace old esim...it's a free replacement.
Thank you!

Re: esim

softech — Sat, 16 May 2026 03:58:44 GMT

@jc770

Simple download PM app on the new phone, login using the same email address you used for My Account and go to Account > Purchase Sim Card and choose eSIM.

You do need to pay $5 for the eSIM charge once when you change from physical sim to eSIM.

You can however get free eSIM replacement as long as the last eSIM you got was over 15+ days ago

And if your device with eSIM dies, you follow the same step to login and get new eSIM. Again, it will be free as long as the last one you got was 15+ days ago