topic Re: new QR code for eSIM in Get Support

new QR code for eSIM

Kevincourtney — Fri, 15 May 2026 16:21:22 GMT

I just signed up for an account. I seem to have lost my eSIM. The original QR code doesn't work since I already used it. How can I get a new eSIM (without having to pay $5)?

Re: new QR code for eSIM

hTideGnow — Fri, 15 May 2026 16:27:31 GMT

hi @Kevincourtney you need to ask PM support agent to help and send you another eSIM

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: new QR code for eSIM

Kevincourtney — Fri, 15 May 2026 22:29:53 GMT

Its been 6 hours. No response

Re: new QR code for eSIM

softech — Fri, 15 May 2026 22:37:58 GMT

@Kevincourtney

there has been delays with new tickets.

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: new QR code for eSIM

CSA_PM — Mon, 18 May 2026 11:46:39 GMT

Thank you for the escalation! The customer is in contact with an agent.