topic Re: 3G shutdown VoLTE support Saskatchewan in Get Support

Re: 3G shutdown VoLTE support Saskatchewan

Shimi — Fri, 15 May 2026 19:34:43 GMT

I literaly just bought pixel 10a cause of this and the IMEI says not compatible. I am just lost as to what to do.

Re: 3G shutdown VoLTE support Saskatchewan

hTideGnow — Fri, 15 May 2026 20:04:12 GMT

no worries, Pixel 10 is supported. It is just too new and PM system not have the info yet

you should submit a ticket with PM support agent and have them to clarify

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 3G shutdown VoLTE support Saskatchewan

yeej — Fri, 15 May 2026 20:22:08 GMT

@Shimi that is shocking. Where did you buy the phone. I think you have to get the phone from an authorized Canadian store like Best Buy Canada or the Google Canadian store.

Re: 3G shutdown VoLTE support Saskatchewan

Shimi — Fri, 15 May 2026 20:23:31 GMT

Ordered online from Google and it came really quick shipped from just outside Toronto I think so I'd be surprised if it's not Canadian enough.

Re: 3G shutdown VoLTE support Saskatchewan

yeej — Fri, 15 May 2026 21:00:45 GMT

@Shimi , if you ordered from google.ca store, the phone should be good. Let's see if anyone else can pitch in.

Re: 3G shutdown VoLTE support Saskatchewan

slusagm — Fri, 15 May 2026 21:04:28 GMT

yes @Shimi , the phone is good, you just need PM agent to be aware and remember to add the phone back to the IMEI checker

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 3G shutdown VoLTE support Saskatchewan

seaforthcastle — Sat, 16 May 2026 11:57:20 GMT

We bought Samsung S23 phones, they work with the IMEI checker and are reported by it as voLTE compatible.

Re: 3G shutdown VoLTE support Saskatchewan

Shimi — Mon, 18 May 2026 01:34:33 GMT

I reached out and they are now saying it's not compatible. They made me replace my OnePlus and now are costing me even more money saying this is not compatible but they will not give a list of compatible devices. What a joke. This should be illegal.

Re: 3G shutdown VoLTE support Saskatchewan

yeej — Mon, 18 May 2026 01:42:32 GMT

This is really bizarre for the pixel 10a. Everyone seems to think that it should be compatible. Thanks for the feedback. Maybe someone who has this phone can chime in.

Re: 3G shutdown VoLTE support Saskatchewan

yeej — Sat, 23 May 2026 19:52:35 GMT

@Shimi , from the posts I've read, I believe the Pixel 10a will be compatible. I think the confusion lies with the IMEI checker being out of date and the customer support information you're getting because they may be relying on what's on the IMEI list today.