Service issue

Eltoro587 — Fri, 15 May 2026 18:17:13 GMT

Hi.

I paid my money for monthly subscription but still ha

ve no a service.

Re: Service issue

hTideGnow — Fri, 15 May 2026 18:21:58 GMT

hi @Eltoro587

you have an unrelated screenshot 🙂

did you check My Account to confirm if account is active?

you confirmed you didn't enable Mobile Data Limit?

try Reboot phone and click Reset Network Settings

if same, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service issue

hairbag1 — Fri, 15 May 2026 18:32:16 GMT

@Eltoro587

Looks like you paid $52.50 to Public Mobile. Are you using esim or hard sim ? Were you successful in creating your acct. Are you taking a new cell number or transfering from old network ??

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Service issue

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Re: Service issue