topic Re: New subscriber in Get Support

New subscriber

Abby_hart — Fri, 15 May 2026 18:11:42 GMT

I am having difficulties trying to set up a new account. I purchased a SIM card and got to the payment portion and cannot proceed any further

hTideGnow — Fri, 15 May 2026 18:14:19 GMT

if payment not taken yet, try delete PM app, reboot phone , reinstall and use another email to create another account and try again

but if )M already charged to you, then you will have to over a ticket with PM support agent

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Fri, 15 May 2026 19:42:46 GMT

Hello @ Abby_hart,

An agent replied to you and is waiting for your response so they can assist you. Please access this link to reply: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage