topic No service in Get Support

No service

Tlb15 — Fri, 15 May 2026 15:56:34 GMT

I have no service, I have tried turning airplane mode on and off as well as restarting my phone and nothing…

Re: No service

hTideGnow — Fri, 15 May 2026 16:02:35 GMT

check if any outage in your area:
https://www.telus.com/en/bc/outages

and did you check if your account is active now or Suspended? Maybe today is the renewal and PM cannot successfully charge you ?

if account is active , ask PM support agent to check. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

Tlb15 — Fri, 15 May 2026 16:06:34 GMT

There is no outage as my daughter is also with public mobile and she had service. Payment is up to date as me renewal date was May 3

Re: No service

slusagm — Fri, 15 May 2026 16:09:56 GMT

@Tlb15 wrote:
There is no outage as my daughter is also with public mobile and she had service. Payment is up to date as me renewal date was May 3

you will need to ask PM to check and reset the account on the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

Tlb15 — Fri, 15 May 2026 19:00:13 GMT

I have auto updated set on my phone, but I did go and check and there was an update available. I did the update and now I have service again. The description of the update did not sound like it would have anything to do with network service but it somehow fixed it.