topic Re: Calling not working. Text and data work fine. in Get Support

Calling not working. Text and data work fine.

Jolene85 — Fri, 15 May 2026 12:45:43 GMT

Tried resetting networks. Restarted phone. Turned phone off for a minute and turned back on. Turned on airplane mode and turned it off after 10 seconds. Still not working. Not sure how long as I dont usually phone people.

Re: Calling not working. Text and data work fine.

BKNS27 — Fri, 15 May 2026 13:07:42 GMT

@Jolene85

What is the make and model of your phone?

Your phone requires VoLTE to make and receive calls with the 3G shutdown.

Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte

Enter the IMEI if your phone to see if it is VoLTE compatible.

Re: Calling not working. Text and data work fine.

Jolene85 — Fri, 15 May 2026 14:15:27 GMT

It is a Samsung S20. I entered the imei number in the link you provided and says it is not compatible. I guess I can't use Public Mobile anymore. Thanks for your help.

Re: Calling not working. Text and data work fine.

BKNS27 — Fri, 15 May 2026 15:33:13 GMT

@Jolene85

Unfortunately, all carriers will shutdown 3G in the future and you need a Samsung S22 or newer for it to be VoLTE compatible.

https://productioncommunity.publicmobile.ca/t5/The-Lounge/VoLTE-compatible-phones/td-p/1434185