topic Re: Unsuccessful Port from Wind Mobile 48 hours in Get Support

Unsuccessful Port from Wind Mobile 48 hours

naturalden — Tue, 04 Jan 2022 23:22:48 GMT

Hi guys,

I ported my phone from Wind Mobile on sunday evening. The last step of process said activation request failed at the top of the page but still said it was processed.

I received the welcome email that my self serve account was setup, but I have been unable to log into the account I even tried forgot your password.

I do not have any data I simply see a notification at the top of my phone saying sign in to network.

I finally got a text saying my number was successfully ported today Tuesday however I still cannot receive or make any calls.

Edit: On Thursday my phone became able to receive and send calls as well as text messages. I still have NO data

Some help would be appreciated thanks!

Tagging the Mod I sent a private message to for visibility.

@Mary_M

Re: Unsuccessful Port from Wind Mobile 48 hours

alphamon — Wed, 16 Nov 2016 00:47:34 GMT

I have the EXACT same issue as you.

Please let me know the steps you have to take to resolve it!

Thanks

Re: Unsuccessful Port from Wind Mobile 48 hours

dh8839 — Wed, 16 Nov 2016 01:02:35 GMT

I also have the same issue as you and I'm also with Windmobile. Here is a snippet of the error message that was shown at the last step of activation:

Anybody else having this issue and how was it resolved?

Re: Unsuccessful Port from Wind Mobile 48 hours

kgonlineid — Wed, 16 Nov 2016 01:05:27 GMT

I had the same problem. Still waiting since last Wednesday. I'm very upset as my service with Telus is cancelled (during porting) and I don't have a phone for a week now

Re: Unsuccessful Port from Wind Mobile 48 hours

ugh — Wed, 16 Nov 2016 01:07:57 GMT

I am also unsuccessful at porting from WIND.

My WIND account has been shut down and callers get "not in service message".

No reply to my ticket created on the weekend.

Re: Unsuccessful Port from Wind Mobile 48 hours

alphamon — Wed, 16 Nov 2016 18:46:16 GMT

Curious to see if there is any updateto anyone else having this issue?

Thanks

Re: Unsuccessful Port from Wind Mobile 48 hours

ugh — Wed, 16 Nov 2016 18:49:18 GMT

Not resolved. I'm on my 3rd day with my phone number completely disconnected.

Re: Unsuccessful Port from Wind Mobile 48 hours

naturalden — Mon, 21 Nov 2016 14:22:11 GMT

Final Update. My Data is now working as well. I suspect it had been available since I could accept and make calls however the data settings were no longer there so once I inputted them manually LTE started working.

So just check your APN settings if you have service but no DATA is all I can suggest.

Thanks PM for getting everything working in the end.