topic Re: Esim not activated in Get Support

Esim not activated

Medtaar — Thu, 14 May 2026 21:02:44 GMT

I purchased an esim plan, received a QR code , added esim but it didn’t got activated. I deleted the esim to try again but the QR code is not working anymore. Can anyone help me to add and activate my esim.

Re: Esim not activated

slusagm — Thu, 14 May 2026 21:06:37 GMT

You should not have deleted the eSIM. The issue could have been fixed by PM

Now , you need to ask PM to reissue you another eSIM and help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim not activated

Medtaar — Thu, 14 May 2026 23:09:36 GMT

I already created a ticket yesterday but still didn’t receive any response yet.

Re: Esim not activated

Medtaar — Fri, 15 May 2026 01:09:04 GMT

How long do they take to respond please ?