topic Re: No network connection in Get Support

No network connection

Sue9999 — Thu, 14 May 2026 22:57:11 GMT

I recently switched from public Mobile to Telus (mistake) and the back to Public Mobile. Now I have no network connection. Help

Re: No network connection

Dunkman — Thu, 14 May 2026 23:06:42 GMT

@Sue9999

Did you answer "yes" to Telus port request text?

If your port was successfuly from Telus to PM, you can inactivate your Telus eSIM or remove Telus SIM card. Try to reboot your phone. Network reset of phone.

Re: No network connection

BKNS27 — Thu, 14 May 2026 23:23:38 GMT

@Sue9999

Did you reply to the text from Telus confirming with YES that you are porting back to PM with the active Telus SIM/eSIM in your phone? There is a 90 minute window for you to reply.

If you did reply, reset the Network settings on your phone.

If that didn't work then you need to contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437